Training for dispatchers and IT personnel on information and communication technologies of the Unified Emergency Call Center

Aug 2, 2017

Practical session on operation of calls for the IT personnel

28 July 2017 – Dushanbe, Tajikistan 

During 24-27 of July 2017, United Nations Development Programme (UNDP) in Tajikistan jointly with The Committee of Emergency Situations and Civil Defense (CoES) conducted a refresher training on information and communication technologies of the Unified Emergency Call Center for the dispatchers and IT personnel of three emergency services, i.e. Ambulance, Firefighters and CoES. During the training dispatchers and IT personnel have refreshed and strengthened previously acquired knowledge and skills on operating hardware and software installed to manage emergency calls to 112 hotline.

Conducted simulation exercises enabled dispatchers to practice real-life situations related to fire, ambulance and other emergencies. In addition, a special training session was organized for IT personnel.  One of the participants, Mamadova F., said “This system allows us to response quicker and reduce our work, as the system allows to enter emergency related information once and send the same information to other emergency services. At the same time it allows to print out dispatching list for our units”. In general, trainings covered 34 dispatchers and 6 IT personnel form the emergency services. 

The 112 Unified Emergency Call Center is intended to strengthen information exchange between the emergency services for management of emergencies in Dushanbe. The system combines CoES, ambulance and firefighting services.  The establishment and strengthening of 112 Unified Emergency Call Center was supported by UNDP through implementation of “Improved information management in emergencies” project funded by the Swiss Agency for Development and Cooperation.


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Contact Information:

For more information please contact: Mr. Ilhom Safarov - Project Analyst, UNDP Tajikistan Disaster Risk Management Programme at

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